Privacy Policy

1. Scope

This policy applies to information collected through our corporate website and our ecommerce storefronts, as well as information related to orders, support requests, and operational communications.

2. Information customers may provide

Depending on how you interact with us, you may provide:

• Contact details such as name, email address, phone number, and shipping address
• Order details, including products purchased and delivery preferences
• Account or checkout information where an account or guest checkout is used
• Support correspondence and attachments you choose to send

3. Order and customer information

We process order and customer information to accept and fulfill purchases, communicate about delivery status, provide support, prevent fraud, and maintain business records required for commercial operations.

4. Payments

Payment processing is handled securely by external payment infrastructure. We do not intend to store full payment card details on our own systems. Payment providers process the information necessary to complete transactions and manage related risk controls.

5. Service providers and fulfillment partners

We work with external supply, logistics, hosting, and operational service providers. These partners may process information necessary to fulfill orders, ship products, provide tracking, host infrastructure, or support customer service—only as needed to perform those services.

6. Support communications

When you contact us, we use the information you provide to respond to your request, investigate issues, and improve operational quality. Please avoid sending sensitive information that is not required to resolve your inquiry.

7. Security

We take reasonable administrative and technical measures appropriate to the nature of the information we handle. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Retention

We retain information for as long as reasonably necessary for the purposes described above, including order history, accounting, dispute resolution, fraud prevention, and legal or operational requirements. Retention periods may vary by record type.

9. Customer rights

Depending on where you live, you may have rights regarding access, correction, deletion, restriction, or objection to certain processing of personal information, and rights related to data portability. Applicable consumer and privacy laws may also provide additional protections. To make a request, contact us using the details below.

This policy does not constitute a certification of compliance with any specific privacy regime.

10. Cookies and tracking

This corporate website is designed to operate without non-essential cookies or analytics trackers. Individual ecommerce storefronts may use cookies or similar technologies required for checkout, security, or essential site functionality. Where additional technologies are introduced, relevant notices will be updated accordingly.

11. Updates

We may update this policy as our operations, systems, or legal requirements change. The current version will be published on this page.

12. Contact

For privacy-related questions or requests, contact support@kervero.com.

Kervero